Shipping policy
Shipping Policy
Last Updated: [Insert Date]
Thank you for shopping with [Your Store Name]! We're committed to getting your pet's favorite products to you as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- Canada: 3–7 business days
- United States: 5–10 business days
- International: 7–20 business days (where available)
Please note that delivery times are estimates and may vary due to weather, carrier delays, customs, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer FREE standard shipping on orders over $75 CAD (or your preferred minimum order amount).
Order Tracking
Once your order has shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.
Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at [Your Email Address].
If your package is marked as delivered but cannot be located, please:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Reach out to us if you still need assistance.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately. We'll do our best to update your address before your order ships.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We'll work quickly to resolve the issue by offering a replacement or refund where appropriate.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their country's customs authority. These charges are not included in the purchase price or shipping cost.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: [Your Support Email]
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
We appreciate your business and look forward to serving you and your pets!